Legal · 20 October 2026

Terms of service

Template prepared by Sion's Tab agent.

  1. A.1Who we are. app.bucklerfamily.estate, the Cedwyn Estate Case Office (“the Service”) is run by DATRO CONSORTIUM LIMITED, a private limited company registered in England and Wales, company number 13775817, registered office Unit 29 Highcroft Industrial Estate, Enterprise Road, Waterlooville, England, PO8 0BT (“DATRO”, “we”) for the Williams–Buckler family. Contact: sales@bucklerfamily.estate.
  2. A.2What the Service is. A records-request and evidence-organising service. It helps you request records (for example under the Freedom of Information Act 2000, the Environmental Information Regulations 2004 and the UK GDPR right of access) and organise what comes back into a title trail, an evidence log and a timeline. We are not a law firm, we are not regulated by the Solicitors Regulation Authority, and nothing in the Service is legal advice. We do not promise any outcome, including any finding, possession, compensation, reparation or recovery of land or property. Your case remains prospective until a court or tribunal decides it.
  3. A.3Accounts. You must be 18 or over and give accurate details. Keep your password private; you are responsible for activity on your account. We may suspend an account used unlawfully or abusively.
  4. A.4Live search (£19.99, one-off). After you submit the enquiry form and pay, a person on our team reviews your enquiry and runs a live search of the public and paid-for records we judge relevant, then tells you by email what we found and what we suggest next. Any third-party fee (for example an HM Land Registry official copy) is extra and needs your agreement first. We aim to reply within 10 working days.
  5. A.5Case Agent subscription (£49.99 a month). The price is £49.99 a month including any VAT due. It renews automatically each month on the same date until you cancel. It gives you a dashboard with your own virtual base camp for your land parcel and, once onboarding is complete, help to prepare and track records requests and to organise your evidence. Work starts after onboarding, which we arrange with you by email; until then each stage shows as queued.
  6. A.6How to cancel the subscription. Cancel at any time through the customer portal linked from your dashboard (it stops at the end of the month you have paid for), or email sales@bucklerfamily.estate. No further payments are taken after cancellation takes effect.
  7. A.7Your 14-day right to cancel. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you may cancel within 14 days of the day the contract is made (for the subscription, the first payment) without giving a reason. To cancel, tell us clearly, for example by email to sales@bucklerfamily.estate; you may use the model form in Schedule 3 to the Regulations but you do not have to. By paying you ask us to start the service during the 14 days. If you cancel within that time we refund you within 14 days, less a proportionate amount for the service supplied before you told us (regulation 36). Once a live search has been fully carried out within the 14 days, the right to cancel it ends, and you acknowledged this when you asked us to start.
  8. A.8Your part. You will only ask us to request records you are entitled to request, and you confirm that anything you give us is accurate. A subject access request can only be made by the data subject or with their written authority. You must not use the Service to harass anyone or to publish personal data unlawfully.
  9. A.9Wording. Material in your base camp records what you assert and what documents show. We will not describe any person or body as having acted unlawfully unless a court has so found.
  10. A.10Liability. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or any liability that cannot be limited by law, or affects your statutory rights under the Consumer Rights Act 2015 (a service must be carried out with reasonable care and skill). Subject to that, our total liability to you is limited to the amount you paid us in the 12 months before the claim, and we are not liable for losses that were not foreseeable or for the outcome of any legal matter.
  11. A.11Complaints. Email sales@bucklerfamily.estate. We reply within 14 days.
  12. A.12Law. These terms are governed by the law of England and Wales. You keep the mandatory consumer protections and courts of the part of the UK where you live.